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Customer Service Unavailable

Please be aware that our Customer Service team will be unavailable for the Christmas holidays from 4:00 PM on Friday, December 20th, 2024. We will resume operations at 9:00 AM on Thursday, January 2nd, 2025.

During this period, we will not be able to respond to inquiries. However, please rest assured that all emails will be addressed once we return. As we will have a high volume of enquiries to handle, we kindly ask for your patience while we work to assist you.

Thank you for your understanding, and we wish you a lovely Christmas. Warm regards,

The Wowow Team

Delivery & Returns

 

Gift-Giving Made Easy: Extended Returns for Christmas Purchases

At Wowow Toys, we know how important it is to plan ahead for Christmas. That’s why we’ve extended our return policy for all holiday-related purchases made between September 1st, 2024, and December 25th, 2024. If you experience any issues with your toys, you can return them for a full refund or exchange up until January 31st, 2025, giving you complete peace of mind.

UK Mainland
*£4.99 - (Free over £30.00) - DPD Next Working Day (Orders placed before 2pm Mon-Fri will be delivered the next working day)
note: our warehouse is closed for christmas. orders placed after 2pm dec. 20th will be dispatched from jan 2nd.
UK Remote*
£24.99 - (Flat rate) - DPD 3 - 6 Working Days.

*Remote is N. Ireland, Isle of Man, Channel Islands & Scottish Highlands and Islands.
note: our warehouse is closed for christmas. orders placed after 2pm dec. 20th will be dispatched from jan 2nd.

** Working Days are Monday - Friday (Excluding Bank Holidays).

*** Any orders placed after 2pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

Returns

You can return orders to us within 28 days for a full refund. Visit our returns page for more information.

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