We will send you an order confirmation email once your order has been successfully placed. This email can take up to 24 hours to arrive in your inbox and will confirm what items you purchased, the quantity and how much you have been charged. If you have not received your order confirmation out with the 24 hour period please contact our amazing customer service team who will be happy to assist you. (don't forget to check that pesky Junk/spam/promotions folder)

We have a 14 day returns policy. However during the Christmas period when toys are purchased weeks before Christmas Day we will extend this until the end of the following January. More more information of refunds and returns click here.

Unfortunately, once an order has been placed we are unable to make any amendments due to the speedy work of our warehouse team. This includes changes such as delivery address, delivery method. If you wish to cancel your order, we will endevour to do this if the item has not already been shipped to you. If you wish to return your order please follow our returns process.

In the unlikely event that this happens, please follow the standard returns process and you will receive a replacement with the correct item.

It is unlikely that we would ever need to cancel your order unless it was deemed as fraudulent or there was an error with the items stock levels. If this unlikely event occurs we will contact you ASAP!

We want all our customers to be happy with their purchase or service received from Wowow. If there is something that you're not happy with, please speak with us right away so that we can resolve your issue. Please use the contact methods mentioned above.

We are sad to see you go however if you no longer wish to receive our marketing emails, please click the unsubscribe link at the bottom of any of our marketing emails. If you experience any issues when trying to unsubscribe, please contact our customer service team and we’d be more than happy to assist you.